Frequently Asked Questions

Please use this section if you have questions or you've encountered an issue while placing an order.

Categories: General Order Information, Product Information, Payment, Shipping & Delivery

General

What do I need if I'm a first time buyer?

What do I need if I'm a first-time buyer?

All that is needed is a way to submit a payment to a Bitcoin address (or other accepted altcoin address) that is associated with your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions.

If you don't have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information.

Do you have a rewards program?

Of course we do – and it rocks! You not only benefit from our low prices and payments via bitcoin, but also receive 10% of every order back as instantly usable store credit. Please see our Rewards Help page for more information.

Is my privacy assured?

All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.

With Bitcoin, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.

Is a prescription (Rx) required?

We understand that access to health care and medical practitioners varies from country to country. For this reason, we currently do not require you to submit a prescription when ordering. That said, we strongly suggest you always consult with a doctor before taking a new medication.

Is there a minimum age for ordering from your site?

We only accept orders from patients who are above 18 years of age.

Having login problems? Lost your password?

There is a password retrieval form accessible via our login page. You must have access to the email account you used when you placed your order and setup your account.

Why is there a countdown to a price change?

Your price is pegged to a spot rate. The price you receive when you land on the site is guaranteed for 30 minutes. When the time has elapsed, prices are recalculated with the new spot rate. Although your price may decrease or increase, the change will most likely be minimal.

Do you store Bitcoins on your server?

No, we do not store Bitcoins or any other crypto-currency on our web server. All coins are stored in offline wallets.

Product

What is the difference between a brand name and a generic drug?

Brand and generic drugs are similar in many ways. In both, the active, or medicinal ingredient, is the same. They have exactly the same dosage, intended use, effects, side effects, route of administration, risks, safety, and strength.

Where they differ is in the name, shape, color and price — which is usually much cheaper for the generic when compared to the patented brand version.

Why are generic medications less expensive than brand name drugs?

Brand and generic drugs are similar in many ways. In both, the active, or medicinal ingredient, is the same. They have exactly the same dosage, intended use, effects, side effects, route of administration, risks, safety, and strength.

Where they differ is in the name, shape, color and price — which is usually much cheaper for the generic when compared to the patented brand version.

Are your products approved by the Food and Drug Administration?

We only supply drugs produced by reputed Indian pharmaceutical companies, which are all approved by the Indian FDA. Indian facilities are also verified by other organizations such the US FDA and German Federal Institute for Risk Assessment so that generics may be exported to the United States and EU.

Payment

How do I pay?

All that is needed is a way to submit a payment to a Bitcoin address (or other accepted altcoin) that is associated with your order. Generally, this is done with a Bitcoin wallet, which is a collection of Bitcoin addresses and private keys allowing you to perform transactions.

If you don't have a Bitcoin wallet, there are services available that simplify one-time Bitcoin transactions. Please see our Payment Help page for more information.

Do you accept cryptocurrencies (altcoins) other than Bitcoin?

Yes we do! Other than accepting Bitcoin, we accept the following altcoins (and we plan to add more):

  • Litecoin
  • Dogecoin

Is it safe to pay with Bitcoins or other crypto currencies?

Bitcoin transactions are secured by military grade cryptography. Nobody can charge you money or make a payment on your behalf. So long as you take the required steps to protect your wallet, Bitcoin can give you control over your money and a strong level of protection against many types of fraud.

When paying, is my privacy assured?

With Bitcoin and altcoins, there is no credit card number that some malicious actor can collect in order to impersonate you. In fact, it is even possible to send a payment without revealing your identity, just like with real money. You should however take note that some effort can be required to protect your privacy.

All the information you provide is confidential and is not given to any third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.

Can I pay from anywhere in the world?

Bitcoins can be transferred to another country, across the globe, in 10 minutes. There is no bank to slow down the process, levy outrageous fees, or freeze the transfer. You can pay your neighbors the same way as you can pay a member of your family in another country.

Can I pay with my mobile phone?

Bitcoin on mobiles allows you to pay with a simple two-step scan-and-pay. No need to swipe your card, type a PIN, or sign anything. We provide a bar code at the payment page.

Why do I have 30 minutes to pay for my order?

Prices on the website are pegged to a spot rate and when you land on the site are guaranteed for 30 minutes. We lock the prices in your order for an additional 30 minutes once you reach the payment page.

Shipping & Delivery

How do you ship orders? Is a signature required? Is the packaging discreet?

So that medications don't end up in the wrong hands, the recipient needs to sign for the package.

All orders are shipped in discreet packaging. Contents of the shipment are not mentioned on the outside package. Your privacy is of utmost importance to us.

What countries do you ship to?

We ship to most countries but it differs depending on the shipping option.

With our FREE Registered Air Mail  option, we ship to most countries (see exclusion list below).

We DO NOT ship to the following countries:

AfghanistanFinlandNew Zealand
BangladeshIndiaPakistan
CanadaIsraelRussian Federation
DenmarkMexico
GermanyNetherlands

If you choose the EMS Speed Post option, we ONLY ship to:

AustraliaEritreaLatviaSenegal
AustriaEstoniaMacauSingapore
BahrainEthiopiaMalawiSouth Africa
BarbadosFijiMalaysiaSpain
BelarusFranceMauritiusSudan
BermudaGeorgiaMongoliaSwitzerland
BhutanGhanaMoroccoTaiwan
BotswanaGreeceNamibiaTanzania
Brunei DarussalamHong KongNauruThailand
BulgariaHungaryNepalTurkey
CambodiaIcelandNorwayUnited Arab Emirates
Canary IslandsIrelandOmanUganda
Cayman IslandsItalyPhillippinesUnited Kingdom
ChinaJapanPolandUkraine
CubaJordanPortugalUnited States
CyprusKenyaQatarVietnam
EgyptKorea, Republic ofRomania

What shipping options are available? How long does it take?

We have two shipping options:

  • FREE Registered Air Mail. Delivery takes between 10-25 business days.
  • EMS Speed Post with tracking. Delivery takes between 7-15 business days.
We are currently shipping all orders via EMS Speed Post, free of charge, in order to shorten delivery times as much as possible. Certain issues have caused shipping times that are longer than the average services times stated. Orders may take 20-25 business days to be delivered.

How much does shipping cost?

Our Registered Air Mail option is FREE. You also have the option of EMS Speed Post. There is an additional fee of 0.0000 BTC ($0.00) for this option.

Can I track my order?

Tracking is available when you choose the EMS Speed Post option. We'll keep you updated via email through the process of completing your order and we'll send you a tracking number so you can track its progress to your door. You can look up your tracking number at any time by logging into your profile and viewing your order history.

Do I need to worry about customs duties or taxes?

Medication imported for personal use is usually not held up by customs and is usually not charged with duty or tax.

What if I don't receive my order?

If your package is sent via FREE Registered Air Mail, delivery takes between 10-25 business days. With the EMS Speed Post option, delivery usually takes between 7-15 business days.

In case the order is not received within the delivery time stated, please contact customer support to inform us of the issue. We will investigate the matter with the postal services.

We guarantee the shipment to the following countries/regions:

  • Australia
  • United Kingdom
  • USA
Important Note Regarding Shipping

We are currently shipping all orders via EMS Speed Post, free of charge, in order to shorten delivery times as much as possible. Certain issues have caused shipping times that are longer than the average services times stated. Orders may take 20-25 business days to be delivered.

Where are the products shipped from?

The medications we offer are produced by well-known internationally recognized manufacturers such as Cipla and Dr. Reddy's and are shipped by our licensed partners in India and Singapore.

Are your pharmacies allowed to mail prescription medications to me?

Yes. The pharmacies in our network are licensed in their respective jurisdiction to mail orders to individuals throughout the world. Customs officials in most countries employ “enforcement discretion" preferring to use limited resources to crack down on large commercial drug supplies, not prescription-drug shipments for personal consumption (90-day supply with a 90-day refill). There are no restrictions on the number of medications you order from us.

If your prescription order is not received within the delivery time stated or was damaged in shipping, please contact us immediately.